Return & Refund Policy
Company Name: Jiangxi Shanke Network Technology Co., Ltd.
Email: service@roveliax.com
At Roveliax™, we want every customer to feel confident when choosing our workspace solutions. This Return & Refund Policy explains the requirements and process for returns, replacements, and refunds.
1. Return Requirements
We provide a 30-day return period, beginning from the date your order is delivered.
To qualify for a return, the product must meet the following conditions:
✔ The item must be returned in its original condition
✔ The product must be unused and free from damage caused after delivery
✔ All original packaging, accessories, and included materials must be included
✔ Proof of purchase or order information must be provided
Items that do not meet these requirements may not be accepted for return.
2. How to Request a Return
To begin the return process, please contact our customer support team:
Please include:
- Your order number
- Product details
- Reason for the return
- Supporting photos if there is a product issue
After reviewing your request, we will provide return instructions if your return is approved.
Important:
Please do not send products back before receiving return authorization from Roveliax™. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Items
We carefully inspect products before shipment, but if your order arrives with an issue, please contact us as soon as possible.
If you receive:
✔ A damaged product
✔ A defective item
✔ An incorrect item
Please provide details and photos of the issue so our team can evaluate the situation and provide the appropriate solution.
4. Items Not Eligible for Return
Certain products or situations may not qualify for returns, including:
- Items damaged due to improper use or handling
- Products without original packaging or accessories
- Customized or personalized items
- Clearance or promotional items (when specified as final sale)
- Gift cards or non-physical products
If you are unsure whether your order qualifies, please contact us before submitting a return request.
5. Exchanges
If you would like to replace your item with another product, the recommended process is:
- Request a return for the original item
- Wait for the return approval and inspection
- Place a new order for the desired replacement product
This allows us to process your request more efficiently.
6. International Orders
For customers outside the United States, return policies may vary depending on local regulations and shipping conditions.
Customers may be responsible for return shipping costs unless the product received was damaged, defective, or incorrect.
7. Refund Process
Once your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us:
8. Return Shipping Instructions
Before sending any product back, please contact Roveliax™ customer support to receive return instructions.
Do not ship returns without prior approval, as this may delay the refund process.
Thank you for choosing Roveliax™.
We are committed to providing reliable workspace solutions and a smooth shopping experience from purchase to after-sales support.